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The value entered is not a valid Vanderbilt Medical Record Number (i.e. 4- to 9-digit number, excluding leading zeros). Please try again.

The value you provided must be within the suggested range.

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This value is admissible, but you may wish to verify.

The value entered must be a time value in the following format HH:MM within the range 00:00-23:59 (e.g., 04:32 or 23:19).

This field must be a 5 or 9 digit U.S. ZIP Code (like 94043). Please re-enter it now.

This field must be a 10 digit U.S. phone number (like 415 555 1212). Please re-enter it now.

This field must be a valid email address (like joe@user.com). Please re-enter it now.

The value you provided could not be validated because it does not follow the expected format. Please try again.

Required format:

/^((0?[1-9])|([1-8][0-9])|(9[0-8]))[0-9]{3}$/

/^((29([-\/])02\3(\d{2}([13579][26]|[2468][048]|04|08)|(1600|2[048]00)))|((((0[1-9]|1\d|2[0-8])([-\/])(0[1-9]|1[012]))|((29|30)([-\/])(0[13-9]|1[012]))|(31([-\/])(0[13578]|1[02])))(\11|\15|\18)\d{4}))$/

/^((02([-\/])29\3(\d{2}([13579][26]|[2468][048]|04|08)|(1600|2[048]00)))|((((0[1-9]|1[012])([-\/])(0[1-9]|1\d|2[0-8]))|((0[13-9]|1[012])([-\/])(29|30))|((0[13578]|1[02])([-\/])31))(\11|\15|\19)\d{4}))$/

/^(((\d{2}([13579][26]|[2468][048]|04|08)|(1600|2[048]00))([-\/])02(\6)29)|(\d{4}([-\/])((0[1-9]|1[012])(\9)(0[1-9]|1\d|2[0-8])|((0[13-9]|1[012])(\9)(29|30))|((0[13578]|1[02])(\9)31))))$/

/^(((\d{2}([13579][26]|[2468][048]|04|08)|(1600|2[048]00))([-\/])02(\6)29)|(\d{4}([-\/])((0[1-9]|1[012])(\9)(0[1-9]|1\d|2[0-8])|((0[13-9]|1[012])(\9)(29|30))|((0[13578]|1[02])(\9)31)))) (\d|[0-1]\d|[2][0-3]):[0-5]\d$/

/^(?!\.)((?!.*\.{2})[a-zA-Z0-9\u0080-\u02AF\u0300-\u07FF\u0900-\u18AF\u1900-\u1A1F\u1B00-\u1B7F\u1D00-\u1FFF\u20D0-\u214F\u2C00-\u2DDF\u2F00-\u2FDF\u2FF0-\u2FFF\u3040-\u319F\u31C0-\uA4CF\uA700-\uA71F\uA800-\uA82F\uA840-\uA87F\uAC00-\uD7AF\uF900-\uFAFF!#$%&'*+\-/=?^_`{|}~\d]+)(\.[a-zA-Z0-9\u0080-\u02AF\u0300-\u07FF\u0900-\u18AF\u1900-\u1A1F\u1B00-\u1B7F\u1D00-\u1FFF\u20D0-\u214F\u2C00-\u2DDF\u2F00-\u2FDF\u2FF0-\u2FFF\u3040-\u319F\u31C0-\uA4CF\uA700-\uA71F\uA800-\uA82F\uA840-\uA87F\uAC00-\uD7AF\uF900-\uFAFF!#$%&'*+\-/=?^_`{|}~\d]+)*@(?!\.)([a-zA-Z0-9\u0080-\u02AF\u0300-\u07FF\u0900-\u18AF\u1900-\u1A1F\u1B00-\u1B7F\u1D00-\u1FFF\u20D0-\u214F\u2C00-\u2DDF\u2F00-\u2FDF\u2FF0-\u2FFF\u3040-\u319F\u31C0-\uA4CF\uA700-\uA71F\uA800-\uA82F\uA840-\uA87F\uAC00-\uD7AF\uF900-\uFAFF\-\.\d]+)((\.([a-zA-Z\u0080-\u02AF\u0300-\u07FF\u0900-\u18AF\u1900-\u1A1F\u1B00-\u1B7F\u1D00-\u1FFF\u20D0-\u214F\u2C00-\u2DDF\u2F00-\u2FDF\u2FF0-\u2FFF\u3040-\u319F\u31C0-\uA4CF\uA700-\uA71F\uA800-\uA82F\uA840-\uA87F\uAC00-\uD7AF\uF900-\uFAFF]){2,63})+)$/i

/^[-+]?\b\d+\b$/

/^[a-z]+$/i

/^\d{10}$/

/^[a-z0-9-_]+$/i

/^[-+]?[0-9]*\.?[0-9]+([eE][-+]?[0-9]+)?$/

/^-?\d+,\d$/

/^-?\d+\.\d$/

/^-?\d+,\d{2}$/

/^-?\d+\.\d{2}$/

/^-?\d+,\d{3}$/

/^-?\d+\.\d{3}$/

/^-?\d+,\d{4}$/

/^-?\d+\.\d{4}$/

/^[-+]?[0-9]*,?[0-9]+([eE][-+]?[0-9]+)?$/

/^($0[2-8]$|0[2-8])\s*\d{4}\s*\d{4}$/

/^(?:$?([2-9]0[1-9]|[2-9]1[02-9]|[2-9][2-9][0-9])$?)\s*(?:[.-]\s*)?([2-9]\d{2})\s*(?:[.-]\s*)?(\d{4})(?:\s*(?:#|x\.?|ext\.?|extension)\s*(\d+))?$/

/^\d{4}$/

/^[ABCEGHJKLMNPRSTVXY]{1}\d{1}[A-Z]{1}\s*\d{1}[A-Z]{1}\d{1}$/i

/^(0[1-9]|[1-9]\d)\d{3}$/

/^\d{9}$/

/^\d{3}-\d\d-\d{4}$/

/^([0-9]|[0-1][0-9]|[2][0-3]):([0-5][0-9])$/

/^[0-5]\d:[0-5]\d$/

/^[0-9]{4,9}$/

/^\d{5}(-\d{4})?$/

REDCap Support Portal

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REDCap Accounts - ALL account related inquiries (new account requests, status of new account request, IT Form Upload or the management of existing accounts)

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INSTRUCTIONS:

Selecting the option to unsuspend your existing REDCap account OR to extend the expiration date on your external organization userid requires you to complete an Account Request Form.

Please enter your email address below. A link to the IT Request form will be sent to you upon submission of this form.

The form will provide you with information on where to submit your application when completed.

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If you do not have an existing REDCap account, and you have NOT yet completed the online training tutorial and passed the quiz, you must do so before uploading your form for processing.

To access the tutorial, click here REDCap Training

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Upload your completed IT Account Form here.

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Your request will be processed with Accounts Management with a turnaround time based on their current workload. Please allow at least 5 business days to request a status update. At that time, if you would like to check the status of your application, please contact the IT Service Desk at 717 531-6281.

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If you are applying for a new REDCap account, you must complete the following Training Tutorial prior to obtaining access to REDCap.

Please visit: REDCap Training

Please click on the appropriate link below. Each link will open in a new tab. When you have finished watching the tutorials, you can exit this form.

REDCap Policies and Processes Tutorial (10:25)
REDCap Login and Project Creation (6:15)
REDCap Project Setup Page Tutorial (14:02)
REDCap Data Entry (UCD video) (7:57)
REDCap Online Designer (UCD video) (11:43)
REDCap Online Designer Advanced Features (UCD video) (11:19)
REDCap Data Exports and Reports (UCD video) (6:56)
REDCap Surveys (UCD video) (14:47)
REDCap Longitudinal Projects (UCD video) (6:49)

Other Resources
REDCap Help & FAQ
REDCap Vanderbilt Videos

If you are having issues logging in at the first set of credentials - please contact the Penn State Main Campus Service Desk at 814-865-4357.

If you are having issues logging in at the second set of credentials - please contact the Penn State College of Medicine IT Service Desk at 833-577-4357.

**REDCap Administrators are NOT permitted to reset passwords**

Project related inquiry

Delegation form submission

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All project questions relating to new or existing projects, troubleshooting issues, using REDCap features, how to's or project design, including Use Case Consultations to determine if REDCap is the appropriate tool for your needs. (Selecting this option will provide a link to the project intake form. You must complete and submit the intake form to request assistance.

Administrator functions: Tasks only REDCap Administrators can perform to projects in Production (ie enabling DDE, managing instruments/events, etc.

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Please complete and submit your support request by clicking this link:
REDCap Project Support Form

Upload document

Enable/Disable Surveys of a project in production

Modify Designated Events/Instruments

Enable DDE (double data entry)

Move Production project back to Development status

Set up Twilio Account

Other (this option will direct you to create a Service Now Help Desk ticket

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For fastest service, please consider if your inquiry/request fits into one of the categories in the Support Portal BEFORE submitting a ticket to the Service Desk.

Any issues that are not addressed by the REDCap Support Portal or the options above must be submitted to the Service Desk

Penn State Health Users Click here or call 833-577-4357

All other locations, please call the Service Desk directly at 833-577-4357

Thank you!

Instructions to set up a Twilio Account:

1) Set up your own Twilio account Here

2) After your account is created, you must fund your account (using the Billing page in Twilio)

3) Purchase a phone number to be used for this REDCap Project (see the Numbers page in Twilio)

4) After you purchase a phone number, obtain the Account SID and Auth Token for your account (see the API Credentials section on the main Account Settings Page)

5) Twilio feature "Request Inspector" MUST BE DISABLED in your Twilio account in order to be able to utilize the Twilio services in REDCap. You will find this setting on the Configure page under 'Programmable Voice'.

6) When all of the above is complete, please return to the REDCap support portal to request Twilio activation.

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